DOCUMENTS · DRAFT
Website and service terms
1. Provider and scope
This website presents Agnieszka Mazur’s mental training and hypnotherapy services. Contact: kontakt@agamazur.pl. Full legal business name, address, country of establishment and relevant registration or tax number: [TO BE COMPLETED]. This draft requires the provider’s approval before it is used.
2. Using this website
Browsing is free. Internet access and an up-to-date browser are required; email correspondence requires an active email account. Unlawful content, infringement of third-party rights, malicious software and interference with the website are prohibited.
3. Nature of support
Work may focus on confidence, concentration, self-regulation and established responses. Methods are chosen individually after discussing your situation and goal. Hypnotherapy and mental training do not replace assessment, psychotherapy or medical treatment where needed. They are not crisis intervention services. No particular result or change within a fixed number of sessions is guaranteed.
4. Consultation and agreement
Browsing, clicking a contact link or sending an enquiry does not create a paid contract. An initial conversation explores needs and possible support. Its duration, price, format and availability must be confirmed. Before a contract is concluded, the client will receive the provider’s identity, service description, total price, date, payment and cancellation terms on a durable medium, such as email. A contract requires express acceptance of the agreed terms.
5. Prices and payment
The website currently does not take payments or complete purchases. Session or programme prices are provided before agreement. Currency, taxes, payment method and any advance-payment deadline are set out in the individual offer. No undisclosed charges apply.
6. Appointments and cancellation
Contact kontakt@agamazur.pl to request cancellation or rescheduling. The free-cancellation deadline and any late-cancellation charges are [TO BE AGREED AND APPROVED]. This draft does not impose penalties or automatic forfeiture of payments. If the provider cancels, a replacement date or refund for the undelivered service will be offered.
7. Consumer distance-contract rights
Mandatory consumer rights remain unaffected. Where a statutory withdrawal right applies, its conditions and a cancellation form must be supplied before agreement. For covered service contracts made online, the period is generally 14 days from agreement. Early performance requires an appropriate express request; proportionate charges and loss of the right following full performance depend on statutory conditions. Service classification and applicable rules must be confirmed after the country of establishment is provided. This draft does not impose a blanket no-refunds rule.
8. Complaints
Complaints may be sent to kontakt@agamazur.pl, describing the service or issue, relevant date, requested resolution and reply details. A missing invoice number does not prevent consideration. Proposed response standard: within 14 calendar days, subject to mandatory deadlines. This standard requires provider approval and does not restrict statutory remedies.
9. Privacy and materials
Personal data are addressed in the Privacy policy and GDPR notice. Sessions should not be recorded without prior agreement on the arrangements and legal basis. Website materials may be used as permitted by law; further publication outside legal exceptions requires permission from the rights holder. Work is conducted discreetly, subject to legal obligations.
10. Changes and completion
Revisions will be dated and will not automatically amend existing contracts or restrict consumer rights. Before approval, complete provider details, country of establishment, session arrangements, payment and cancellation rules, and consumer information. This draft does not prescribe exclusive jurisdiction or a choice of law that removes mandatory consumer protection.